Support
How can we help?
Questions about your account, a shoot or a subscription? Write to us with as much detail as you can, and we will help you find the next step.
Email us
modelproapp@gmail.comThe fastest way to reach us. To help us help you, include:
- The email address you signed in with
- Your phone model and app version
- A screenshot or short description of what happened
Quick answers
How do I manage or cancel a subscription?
Subscriptions are managed by the store you bought them from. On iPhone or iPad, open Settings, tap your name, then Subscriptions, and select ModelPro. On Android, open Google Play, tap your profile icon, then Payments & subscriptions, then Subscriptions. Deleting the app does not cancel an active subscription.
I purchased something but it is not showing.
Open ModelPro and use the restore purchases option in the paywall or your profile. If it still does not appear, email us with your store receipt or transaction reference.
How do I request a refund?
Refunds for in-app purchases are handled by the store. For the App Store, visit reportaproblem.apple.com. For Google Play, open your order history in Google Play and choose Request a refund, or see Google Play help.
A photo failed or does not look right.
If a photo fails, you can retry or delete it in Projects. If a result does not look the way you expected, email us a screenshot and the product photo you used, and we will take a look.
Which photos give the best results?
A clear, well-lit photo of the product on its own: on a hanger, a rail, a mannequin or laid flat on a plain background. Please use product-only photos and do not upload photos of people.
How do I delete my account?
Open Profile in the app and tap Delete Account, or follow our account deletion instructions. Deleting your account does not cancel a store subscription.